County Durham Citizens Advice remains open on the phone

Citizens Advice County Durham logo

Citizens Advice County Durham is continuing to provide advice during the Coronavirus pandemic.

The charity provides advice on a range of issues – including things that are going to be on a lot of people’s minds as a result of the Coronavirus pandemic, such as benefits, statutory sick pay, housing and debt. 

It has had to take measures to protect the health and wellbeing of volunteers, clients and staff, but is still able to provide advice, even during isolation.

Stuart Dexter, Chief Officer at Citizens Advice County Durham said: “Due to Covid 19, we have had to temporarily close our face-to-face advice services to be able to protect our staff, volunteers and clients.

“However, we have worked hard to ensure that we have telephone support in place to be able to continue to answer your questions and provide you with the advice that you need.

“At this time our services are needed more than ever and we have put extra resources in place to cover the additional telephone demand that we expect to see over the coming weeks.

“All of our amazing staff and volunteers are working very hard to answer your calls but, please do bear with us if waiting times are a little longer than normal.’

Information is available via the Citizens Advice County Durham website, where they will be providing regular service updates.

They can also be contacted by telephone in the following ways:

  • Adviceline: 0300 330 9027 (Monday to Friday 10am-4pm.)
  • Debt Adviceline: 0300 323 2000 (Monday to Friday 9am-1pm.)
  • Consumer Helpline: 0808 223 1133 (Monday to Friday 9am-5pm.)
  • Universal Credit New Claims Free Helpline: 0800 144 8 444 (Monday to Friday 8am – 6pm.) If you have received your first Universal Credit payment then please call the Adviceline.


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