A Durham County Council report has recommended that Bishop Auckland be provided with a new customer access point for residents in order to provide more convenient council services as well as better facilities for staff.
Durham County Council’s Cabinet will be asked to agree to the proposals when they meet on Wednesday November 2nd.
Currently, Bishop is one of several towns in the county which does not have a customer access point. The report recommends that all council offices should have a unified corporate look, disabled access and should offer facilities including a reception kiosk, private and open-plan interview rooms, a serf-service area and children’s play equipment.
Telly Talk facilities, which enable customers to talk face-to-face to a member of staff via video link, will also be installed in each access point.
A spokesperson for Durham County Council said, “We have carried out a great deal of work reviewing our stock of council offices across the county, analysing customer demand and consulting with the public.
“Our proposals for outlets at key locations across the county will help us strengthen our presence within the community and aid town centre regeneration.
Bishop Auckland's local community newspaper.
